Contact Us
DHL Express welcomes your general inquiries, comments and suggestions.
Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.
General Shipping
Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery
| Hours | Phone | |
|---|---|---|
| Mon - Fri 7:00am – 08:00pm AEST | 13 14 06 (local call center) | |
| Weekend/PH 8:00am – 4:00pm AEST | +61(7)3724 5700 (overseas) |
Billing and Invoicing
| Hours | Phone | |
|---|---|---|
| 0900-1700 AEST, 0900-1800 AEDT | 1300 301 307 | sydquerydsk@dhl.com |
| 0800-1900 AEDT (Duty collection) | 1300 921 066 (Duty Collection) |
Technical Support for Online Shipping Tools
Technical Support for: Online, Advanced and Integrated Solutions
| Hours | Phone | |
|---|---|---|
| Business Hours: 8:30 - 19:00 (AEST), Monday to Friday | 1800 226 349 | https://help.dhlexpau.com/ |
| Sat, Sun, P\H: Closed |
Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest location.
Holiday Hours 2019
DHL Express will be closed and all services will not be available on the following holidays:
| New Year's Day | 1-Jan-19 | Tuesday |
| Devonport Cup, Devonport, Tasmania | 9-Jan-19 | Wednesday |
| Australia Day | 28-Jan-19 | Monday |
| Royal Hobart Regatta, Hobart | 11-Feb-19 | Monday |
| Launceston Cup, Launceston | 27-Feb-19 | Wednesday |
| Labour Day, Western Australia | 4-Mar-19 | Monday |
| Labour Day, Victoria | 11-Mar-19 | Monday |
| Labour Day, Queensland | 6-May-19 | Monday |
| Labour Day, ACT, NSW, & SA | 7-Oct-19 | Monday |
| King Island Show, Tasmania | 5-Mar-19 | Tuesday |
| Adelaide Cup Day, Adelaide | 11-Mar-19 | Monday |
| Canberra Day, ACT | 11-Mar-19 | Monday |
| Good Friday | 19-Apr-19 | Friday |
| Easter Saturday | 20-Apr-19 | Saturday |
| Easter Sunday | 21-Apr-19 | Sunday |
| Easter Monday | 22-Apr-19 | Monday |
| Anzac Day | 25-Apr-19 | Thursday |
| AGFEST, Tasmania | May 3 2019 | Friday |
| May Day, Darwin | 6-May-19 | Monday |
| Reconciliation Day, Canberr | 27-May-19 | Monday |
| W.A. Day, Perth | 3-Jun-19 | Monday |
| Queen's Birthday, National except QLD and WA | 10-Jun-19 | Monday |
| Queen's Birthday, Perth | 30-Sep-19 | Monday |
| Queen's Birthday, Queensland | 7-Oct-19 | Monday |
| Townsville show day, Townsville | 1-Jul-19 | Monday |
| Cairns show day, Cairns | 19-Jul-19 | Friday |
| Picnic Day, Darwin | 5-Aug-19 | Monday |
| EKKA Wednesday, Brisbane | 14-Aug-19 | Wednesday |
| AFL Parade, Melbourne | 27-Sep-19 | Friday |
| Royal Launceston Show, Launceston | 10-Oct-19 | Thursday |
| Flinders Island Show, Flinders Island | 10-Oct-19 | Friday |
| Royal Hobart Show, Hobart | 24-Oct-19 | Thursday |
| Recreation Day, Tasmania | 4-Nov-19 | Monday |
| Devonport Show, Devonport | 29-Nov-19 | Friday |
| Melbourne Cup Day, Melbourne | 5-Nov-19 | Tuesday |
| Christmas Day | 25-Dec-19 | Wednesday |
| Boxing Day & Proc Day (SA) | 26-Dec-19 | Thursday |
